Servica’s way of working

Servica’s way of working

Servica’s ISO 9001 -certified quality system covers all Servica’s services and locations. The purpose of Servica’s quality system is to ensure the quality and effectiveness of operations and to create the conditions for continuous improvement of operations. With the help of the operating system, we improve our ability to meet our customers’ requirements and achieve set goals.

The system not only facilitates and improves our everyday work, it also helps people from different work cultures to act in a uniform Servica way. The quality standard also serves as the backbone of Servica’s management system and supports comprehensive, controlled, and customer-oriented leadership.

Servica’s quality system was awarded the first certificate in November of 2020 as proof that our quality system complies with the requirements of the ISO 9001: 2015 standard. The recertification of the quality system took place in autumn 2023. With this certification, we prove to our customers that our operations and services meet the criteria of the international quality standard.

Quality policy

Our quality policy, which includes commitments and responsibilities in terms of quality as well as environmental and safety issues, is based on the operating principles defined by our management. We updated the quality policy in August 2024 to align with Servica’s new strategy.

Servica’s quality policy outlines the principles that guide our work toward high-quality and customer-oriented services. Our goal is to ensure that our customers are satisfied and trust the service promise provided by Servica.
Servica is committed to complying with applicable legislation, regulatory requirements, and the general quality standards agreed upon with the industry and our customers.

The quality policy supports the management system defined by Servica’s leadership, which is based on Servica’s strategy and the certified ISO 9001 standard. Through our management system, we ensure that our operations are centered around customer orientation, employee involvement, continuous improvement, risk anticipation, and responsible conduct aligned with Servica’s values.

Responsibility: We take responsibility for our impact on the surrounding society and operate in a socially, economically, ethically, and environmentally sustainable manner.

Customer satisfaction: Servica strives to exceed customer expectations by providing high-quality and socially sustainable service solutions. Customer satisfaction is a key performance indicator that we monitor and use as a foundation for continuous improvement. We continuously enhance our services and processes to make them higher in quality, safer, and more environmentally sustainable.

Employee involvement: The foundation of our high-quality work is a skilled workforce committed to shared practices. We have defined our common ways of working and encourage our employees to actively participate in the continuous improvement of our operations.

Operational reliability: Our goal is to ensure that customers can rely on Servica’s operations in all situations. Servica is committed to being a dependable service provider and delivering services as agreed. Operational reliability requires that services are carried out consistently and predictably across all areas, and that we are prepared for both normal disruptions and exceptional circumstances through shared contingency plans.

Safety: Servica is committed to the safety of both its employees and customers.
Safe and high-quality working methods, regular risk management, safety training, and drills are all part of this objective.

Quality work based on the principle of continuous improvement

Quality work supports the achievement of the vision defined in Servica’s strategy. We identify areas for continuous improvement through internal and external audits of the quality management system, but also through customer and internal feedback. We encourage our employees to submit suggestions and initiatives for improvement, as even small ideas help us learn and improve our operations. To improve the effectiveness of the quality management system, we pay special attention to managing customer deviations and implementing corrective actions to prevent the recurrence of the same errors.